Do you offer free delivery?

Yes, Abode Essentials offers free UK delivery on all orders, with no minimum spend required.

What is your returns policy?

We offer a 30-day returns policy. If you are not satisfied with your purchase, you can return it within 30 days for a full refund.

Are your food storage containers dishwasher safe?

Yes, our glass food storage containers and most of our kitchen products are dishwasher safe. Please check individual product listings for specific care instructions.

Are your products BPA-free?

Yes, all Abode Essentials products are made from BPA-free materials, ensuring they are safe for food storage and everyday kitchen use.

Where can I buy Abode Essentials products?

You can buy directly from our website at abode-essentials.online with free UK delivery, or find our products on Amazon UK.

Privacy Policy – Abode Essentials

This Privacy Policy explains how Abode Essentials Online Ltd (“we”, “our”, “us”) collects, uses, and protects your personal information when you visit and make purchases from www.abode-essentials.online. We are the data controller for the purposes of UK GDPR. Our full legal information including Terms & Conditions and Returns Policy is available at Legal Information & Policies.

Information We Collect

When you place an order or contact us, we collect your name, delivery address, email address, phone number, order history, and communication records. Payment information is processed securely by Stripe; we do not store card details. We also use analytics and advertising tools (including Google Analytics and Meta Pixel) to measure site traffic and improve our services. If you subscribe to our mailing list, your email address is stored and managed via Mailchimp.

How We Use Your Information and Our Legal Basis

We process your personal data for the following purposes and rely on the following legal bases under UK GDPR Article 6:

To process and fulfil your orders — Legal basis: Performance of a contract (Article 6(1)(b)).
To communicate with you about your order — Legal basis: Performance of a contract (Article 6(1)(b)).
To send marketing emails (if you have subscribed) — Legal basis: Consent (Article 6(1)(a)). You may withdraw consent at any time by unsubscribing.
To analyse website traffic and improve our services via Google Analytics and Meta Pixel — Legal basis: Legitimate interests (Article 6(1)(f)).
To comply with legal and financial obligations (e.g. HMRC record-keeping) — Legal basis: Legal obligation (Article 6(1)(c)).

Third-Party Data Processors

We share data with the following trusted third-party processors only to the extent necessary to provide our services:

Stripe — payment processing (stripe.com)
Google Analytics — website analytics (google.com)
Meta (Facebook/Instagram) — advertising and analytics via Meta Pixel (meta.com)
Mailchimp (Intuit) — email marketing, if you have subscribed (mailchimp.com)
GoDaddy — website hosting (godaddy.com)

We do not sell your personal data to any third party.

International Data Transfers

Some of our third-party processors (including Google, Meta, and Mailchimp) are based in the United States. Data transfers to these providers are made under appropriate safeguards, including Standard Contractual Clauses approved by the UK Information Commissioner’s Office (ICO), or under an applicable adequacy decision. For more information, please refer to the respective privacy policies of these providers.

Cookies

Our website uses cookies. Some are strictly necessary for the site to function (such as your shopping cart). Others are non-essential and used for analytics (Google Analytics) and advertising (Meta Pixel). Under UK PECR, we require your consent before placing non-essential cookies on your device. You can manage your cookie preferences at any time through our cookie settings, or via your browser settings.

Data Retention

We retain order and contact data for up to 7 years in line with UK HMRC requirements. Email marketing data is retained until you unsubscribe. Analytics data is retained in accordance with the policies of Google and Meta respectively. You may request deletion of your personal data at any time by contacting us.

Your Rights Under UK GDPR

You have the following rights regarding your personal data:

Right of access — request a copy of the personal data we hold about you.
Right to rectification — request correction of inaccurate or incomplete data.
Right to erasure — request deletion of your personal data in certain circumstances.
Right to restrict processing — request that we limit how we use your data.
Right to data portability — request your data in a structured, machine-readable format.
Right to object — object to processing based on legitimate interests or for direct marketing.
Right to withdraw consent — where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact us at hello@abode-essentials.online or call 07440-082420.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe your data has been handled unlawfully. Contact the ICO at ico.org.uk or call 0303 123 1113.

Data Security

We take reasonable steps to ensure your data is kept secure. Payment processing is handled by Stripe using industry-standard encryption. Our website is hosted on GoDaddy’s secure infrastructure.

External Links

Our website contains links to Amazon.co.uk. Once you leave our site, Amazon’s own privacy policy applies.

Contact

Email: hello@abode-essentials.online
Tel: 07440-082420